Privacy Policy

PRIVACY POLICY

This privacy policy defines and informs you of how Le Serpolet uses and protects the information you transmit to us when you use our website, our Wi-Fi network, or our booking services.

1. Data Controller

The person responsible for processing personal data is:

  • Name: Chrystelle RIMBAUD
  • Address: 11 Les Côtes de Terrières 43620 SAINT PAL DE MONS
  • Phone: [Numéro de téléphone]
  • Email: contact@giteleserpolet.fr

2. Personal Data Collected

We collect and process the following data, which is necessary for managing your stay:

  • Identity: Last name, first name, title, date of birth.
  • Contact details: Postal address, email address, phone number.
  • Stay information: Arrival and departure dates, number of people (adults/children), selected options.
  • Browsing data (website): IP address, session cookies.
  • Technical connection data (Wi-Fi network): When you connect to the free Wi-Fi network provided in the gîte, we automatically collect your device’s MAC address, the assigned local IP address, as well as the dates and times of connection.

3. Purposes of Processing

Your personal data is collected for specific and legitimate purposes:

  • Booking management and follow-up: Processing requests, stay confirmations, and guest welcoming via our partner platform Open Pro.
  • Invoicing and accounting: Issuing invoices, collecting tourist taxes, and accounting follow-up.
  • Payment security: Processing financial transactions related to your bookings (deposits, balances, security deposits).
  • Legal obligation related to Wi-Fi: Retaining technical connection data to comply with our legal security obligations (French decree of March 24, 2006). This information allows traffic identification only in the event of a judicial request for illegal acts committed from the gîte’s internet connection. No monitoring of your browsing content or communications is performed.
  • Police forms: Filling out the individual police form for foreign national guests (legal obligation in France).

4. Security and Payment Processing

To ensure the security of your transactions, online payments are fully delegated to our partner platform Open Pro, which uses certified encryption and security protocols (PCI-DSS standards).

Le Serpolet never has access to your full bank details (credit card number, expiration date, visual cryptogram). This data is processed in an encrypted and highly secure manner by the payment provider integrated into Open Pro.

5. Data Retention Period

Your data is stored only for the duration necessary for the purposes pursued:

  • Customer data (contracts and accounting): 10 years, in accordance with French Commercial Code obligations.
  • Technical Wi-Fi connection data (logs): 1 strict year from your disconnection, in accordance with the law.
  • Prospect data: 3 years after your last contact.

6. Data Recipients

The collected data is strictly reserved for the use of Le Serpolet. It is under no circumstances resold or rented to third parties.

It is transmitted exclusively to our trusted providers for the execution of our services:

  • Alliance Réseaux (publisher of Open Pro): For the technical management of our calendar and bookings.
  • The secure payment provider: Interfaced with Open Pro for payment validation.
  • Our administrative partners: Our accounting firm and the tax administration (for the tourist tax).
  • OVH SAS: Our web hosting provider, whose secure servers are located in France, ensuring that your data is stored within the European Union in compliance with the GDPR.

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your data: right of access, rectification, deletion, objection, restriction, and portability.

To exercise these rights, you can contact us at any time at the following address: contact@giteleserpolet.fr or by post at the address mentioned in Section 1.

If you feel, after contacting us, that your rights are not being respected, you can lodge a complaint with the French data protection authority, the CNIL (cnil.fr).

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